Frequently Asked Questions

Is Marvello™ an Australian Brand?

Yes, Marvello™ is proudly Australian-owned and operated, combining local design with international craftsmanship and materials. We ship your products from our warehouse on the Gold Coast.

What materials are your products made from?

All Marvello products are crafted from Italian full-grain Togo leather, chosen for its soft texture, durability, and refined pebbled finish. This is the same grade of leather used by many of the world’s leading luxury houses.

Do you offer returns or exchanges?

You can view our full returns policy here.

How long does Australian shipping take?

All Australian orders are shipped from our Gold Coast warehouse using tracked parcel services. Delivery typically takes 2–5 business days depending on your location. Orders are packed and dispatched within 24 hours on business days, and you’ll receive tracking details once your parcel is on its way.

Are new products and colours coming soon?

Yes! With the success of our launch collection, several new designs are currently under sampling and will be released soon. Sign up to our newsletter for early access and exclusive offers.

Do you ship internationally?

Yes. We offer worldwide shipping to most destinations. International orders are sent via tracked services for reliability. Delivery usually takes 7–14 business days, depending on customs and local postal handling. Goods may be subject to local duties and taxes, unless otherwise specified on the checkout page.

Where are your products made?

Our products are handcrafted in China by a specialist leather workshop that also produces for several international luxury brands, many of which retail similar items at several times our price. We chose this factory for its exceptional craftsmanship, small-batch production standards, and ability to meet the same meticulous quality expectations.

Are your products handmade?

Yes. Every piece is hand-cut, stitched, and edge-painted by skilled artisans, ensuring exceptional attention to detail. Each product is crafted in small batches to maintain consistency and quality, rather than mass-produced. Once completed, every item undergoes a final quality check by our team in Australia before being shipped to customers, ensuring it meets Marvello Leather’s exacting standards.

What makes full-grain Togo leather special?

Full-grain Togo leather is prized for its natural grain, durability, and soft pebbled texture. Unlike corrected or bonded leathers, it retains the hide’s natural character, which means it ages beautifully and becomes even softer over time.

Can I personalise my item with initials or embossing?

Not currently. Personalisation options are currently in development. We plan to offer custom embossing and monogramming in late 2026. Subscribe to our newsletter to be notified when it becomes available.

Do you offer gift packaging?

Every Marvello product comes in our cotton dust bag packed inside our signature debossed carton and, making it ideal for gifting.